Sahara Emirates Trading ( Fatafat UAE ) TERMS OF SERVICE
Last modified in December 2020
ACCEPTANCE OF TERMS
The services that we at FATAFAT provide to the user are subject to the following terms and conditions:
This Agreement governs the use of certain specific material contained on the Site, establishes the terms and conditions that apply to the use of the Site by the User. By using the website, the user agrees to comply with all terms and conditions of this document. The right to use the website is personal to the user and is not transferable to any other person or entity. The User is responsible for all use of the user account (under any screen name or password) and for ensuring that all use of the user account is in full compliance with the provisions of this Agreement. The user will be responsible for protecting the confidentiality of the user's passwords if any. We have the right, at any time, to change or discontinue any aspect or feature of the site, including, without limitation, content, material,
SERVICES AND CONTRACTS
On the website, you have the ability to compare products and services from third parties, including discounts offered by those third parties when selling their products and services. We allow or provide access to websites hosted by other third parties, including the ability to compare various services offered by third parties.
The Company will have the right, at any time, to change or modify the terms and conditions applicable to the use of the website by the user, or any part of it, or to impose new conditions, including, among others, the addition of fees and charges for the use. Such changes, modifications, additions or deletions will take effect immediately after notification, which can be done by means that include, among others, posting on the website, electronic or conventional mail or any other means by which the user obtains notice. of this. Any use of the website by the user after such notice will be considered as acceptance by the user of such changes, modifications or additions.
DESCRIPTION OF SERVICES
Through the website, we provide users with access to a variety of services, as described in detail below: The services constitute a technological platform that allows users of the Fatafat mobile application or website provided as part of the Services to organize delivery services through independent third parties. third party drivers ("Third Party Vendors"). Unless otherwise agreed by Fatafat in a separate written agreement with you, the Services are made available for your personal, non-commercial use only.
YOU ACKNOWLEDGE THAT FATAFAT DOES NOT PROVIDE LOGISTICS SERVICES AND LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT CONTRACTORS FROM THIRD PARTIES THAT ARE NOT OPERATED BY CROWDFORCE OR ANY OF ITS AFFILIATES.
Fatafat is a platform for domestic consumers to negotiate with third parties, who have been granted access to the Site to display and offer products for sale through the Site. For the sake of clarity, the Company does not provide any services to users other than providing the Site as a platform for carrying out transactions at its own cost and risk, and other services that may be specifically notified in writing. The Company is not and cannot be part of any transaction between you and the third-party vendors, or have any control, involvement or influence over the products purchased by you by third-party vendors or the prices of those products charged by third parties. party vendors. The Company, therefore, disclaims all warranties and responsibilities associated with any products offered on the Site. The services on the website are only available to select geographic regions in India and are subject to restrictions based on business hours and the days of third party sellers. Transactions through the Site may be subject to a delivery charge where the minimum order size is not met. You will be informed of this delivery fee when checking out a transaction through the Marketplace.
The User will be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment necessary to access and use the Site and all charges related to it.
The user must use the website only for legal purposes. The user must not post or transmit through the website any material that violates or otherwise infringes the rights of third parties, which is illegal, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise in a questionable manner, that encourages conduct that constitutes a criminal offense, give rise to civil liability or otherwise violates any law, or that, without our express prior approval, contains advertising or any solicitation in relation to Products and Services. Any user conduct that, in our discretion, restricts or inhibits any other user from using or enjoying the site will not be permitted. The site contains material protected by copyright, trademarks and other proprietary information, including, without limitation, texts, photos,
The user acknowledges that he does not acquire any property rights by downloading copyrighted material. The User must not upload, publish or make available on the Site any material protected by copyright, trademark or any other property right without the express permission of the owner of the copyright, trademark or other property right and the burden of determining that any material is not copyrighted belongs to the user. The User will be solely responsible for any damage resulting from a violation of copyright, property rights or any other damage resulting from such submission. When sending material to any public area or to the website, the user automatically grants or guarantees that the owner of this material has expressly granted Fataat royalty-free, perpetual, irrevocable, non-exclusive rights and license to use, reproduce, modify, adapt, publish, translate and distribute this material (in whole or in part) worldwide and/or incorporate it into other works in any form, media or technology now known or developed for the term by any copyright that may exist in that material. The user also allows any other user to access, view and store or reproduce the material for that user's personal use. The User grants the Company the right to edit, copy, publish and distribute any material made available on the Site by the user and store or reproduce the material for that user's personal use.
MEMBER ACCOUNT, PASSWORD AND SECURITY
If any of our services requires you to open an account, you must complete the registration process, providing updated, complete and accurate information, as requested by the applicable registration form. The user will also choose a password and username. The user is entirely responsible for maintaining the confidentiality of the user's password and account. In addition, the user is fully responsible for any and all activity that occurs on the user's account. The User agrees to notify the Company immediately of any unauthorized use of the user's account or any other breach of security. The Company is not responsible for any loss that the user may incur as a result of someone using the user's password or account, with or without the user's knowledge. However, the user may be liable for losses incurred by the Company or by another party due to someone else using the user's account or password. The user cannot use anyone else's account at any time without the permission of the account holder.
LIMITATION OF LIABILITY
The user expressly agrees that the use of the website is at the user's sole risk. Neither the Company, its affiliates nor their respective employees, agents, third-party content providers or licensors guarantee that the website will be uninterrupted or error-free; nor do they offer any guarantee as to the results that can be obtained by using the website, or as to the accuracy, reliability or content of any information, service or merchandise provided through the website. The company is not responsible for any delay in the delivery of food or if the food delivered is old, not according to the order specifications or obsolete. Payments made once will be refunded based on the authenticity of the refund. The site is provided "as is" without express or implied warranties of any kind, including, but not limited to, guarantees of ownership or implied warranties of merchantability or fitness for a particular purpose, except those implied and unable to exclusion, restriction or modification under the laws applicable to this Agreement. Disclaimer: despite regular controls, the Company is not responsible for the content of external third party websites. The owners of these sites are fully responsible for the content of the linked pages. Please contact us if you notice external pages with illegal or immoral content. The legal information in this Agreement also applies to the company's social media, such as Facebook, Google+, Twitter, Linked In and the like. This limitation of liability applies to any damages or injuries caused by any performance failure, error, omission, interruption, exclusion, defect, delay in operation or transmission, computer viruses, line failure, theft or destruction or unauthorized access to, alteration or use of registration, whether for breach of contract, tortuous behavior, negligence or any other cause of action. The user specifically acknowledges that Fatafat is not responsible for defamatory, offensive or illegal conduct by other users or third parties and that the risk of injury to the above falls entirely on the user. In no event, the user or any person or entity involved in the creation of the Site is responsible for any damages, including, without limitation, direct, indirect, incidental, special and consequential or punitive damages arising from the use or inability to use the site. . The user acknowledges that the provisions of this section apply to all content on the website. In addition to the terms set out above, neither Fatafat nor its affiliates, information providers or content partners will be responsible, regardless of the cause or duration, for any errors, inaccuracies, omissions or other defects or lack of updating or lack of authenticity of the information. contained on the website, or for any delay or interruption in the transmission of the same to the user, or for any claims or losses arising from or caused by it. None of the foregoing parties will be responsible for claims or losses of any third party of any kind, including, without limitation, loss of profits, punitive or consequential damages timeliness or lack of authenticity of the information contained on the website, or for any delay or interruption in the transmission of the same to the user, or for any claims or losses resulting or caused by them. None of the previous parties will be responsible for claims or losses of third parties of any nature, including, among others, lost profits, punitive damages or consequent untimely or lack of authenticity of the information contained in the website, or for any delay or interruption in the transmission of the same to the user, or for any claims or losses resulting from or caused by them. None of the foregoing parties will be responsible for claims or losses of third parties of any kind, including, without limitation, loss of profits, punitive or consequential damages
Force greater -
Fatafat will not be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, acts of God, war, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, interruptions of service resulting from equipment and / or software failures and/or telecommunications failures, power failures, network failures, failures of third party service providers (including Internet and telecommunications service providers). The party affected by such an event must notify the other party within a maximum period of fifteen (15) days from its occurrence. The performance of this Agreement will be suspended for the period in which such an event prevents the affected party from fulfilling its obligations under this Agreement.
LINKS TO THIRD PARTY WEBSITES
The links on the website (including the websites of vendors appointed by the company) will allow you to leave the website. The linked sites are not under the control of Fatafat and Fatafat is not responsible for the content of any linked site or for any link contained in a linked site, nor for any changes or updates to those sites. Fatafat is not responsible for webcasting or any other form of transmission received from any linked website. Fatafat is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by Fatafat. third-party content publisher or publisher. Consequently, Fatafat has no more editorial control over this content than a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including users or any other user of the website, are the responsibility of the respective authors or distributors, suppliers and not Fatafat. Fatafat does not guarantee the accuracy, integrity or usefulness of the content, nor of its commercialization or adequacy. In many cases, the content available on the Site represents the opinions and judgments of the respective information provider, not under contract with Fatafat. Fatafat does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made on the website by anyone other than our authorized employee or spokesperson while acting in their official capacity. Under no circumstances will Fatafat be responsible for any loss or damage, financial or otherwise, caused by the user's trust in the information obtained through the website. It is the user's responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the website. Please seek professional advice, as appropriate, on the assessment of any specific information, opinion, advice or other content.
Fatafat will have the right, but not the obligation, to monitor the content of the Site, including third party sites, to determine compliance with this Agreement and any operating rules established by Fatafat and to satisfy any law, regulation or authorized governmental request. Without limiting the foregoing, we will have the right to remove any material that Fatafat, in its sole discretion, considers to be in violation of the provisions contained herein or otherwise objectionable.
This Agreement and any operating rules for the Site established by Fatafat constitute the full agreement of the parties with respect to the subject matter of this document, and supersede all previous written or oral agreements between the parties with respect to that matter. , services and products mentioned here and on the website may be trademarks of their respective owners. Fatafat recognizes the proprietary rights of the trademarks of other parties mentioned in this document and on the website. Any rights not expressly granted herein are reserved.
By using the website, you agree to the terms of our agreement and to the processing of information on the website for the purposes mentioned above.
COMPLAINT REPAIR MECHANISM
If you have any complaints related to this Agreement, you can send an email to our complaint officer at firstname.lastname@example.org or write to the following address: Plot S31206, Jebel Ali South, JAFZA, PO Box 263666, Dubai - UAE
COMPLIANCE WITH INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL INFORMATION RULES, 2011)
At Fatafat, we take all reasonable measures to protect our systems and information contained therein, following the reasonable security practices and procedures prescribed in Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information Rules, 2011).
If any provision of this Agreement is found to be void, illegal or unenforceable for any reason, that provision will be excluded from this Agreement and the remaining provisions of this Agreement will remain in effect. This contains the entire contract between the user and the company regarding the use of the website. If you have questions about the Agreement, send an email to: email@example.com
APPLICABLE LAW AND JURISDICTION
This Agreement will be governed and interpreted in accordance with the laws of Dubai International Financial Centre (DIFC) only over any dispute arising out of or related to this Agreement, and each party agrees with the jurisdiction and location of such courts.
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Cancellation and Refund Policy
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, FATAFAT reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of FATAFAT.
If Buyer cancels his/her Order after one minute of placing it, FATAFAT shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as compensation for the damages suffered by FATAFAT, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
FATAFAT reserves the right to collect a penalty for the Orders constrained to be cancelled by FATAFAT for reasons not attributable to FATAFAT, including but not limited to:
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, FATAFAT will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
Buyer may be entitled to a refund for prepaid Orders. FATAFAT retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or FATAFAT, however such refunds will be assessed on a case to case basis by FATAFAT.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her FATAFAT Account;
5-7 Business Days
5-7 Business Days
- All the Deliveries are only in UAE and they are delivered on the same day.
- Delivery charges are levied for a limited time period on food and grocery orders.
- Delivery charges for local couriers are AED 20/- within JLT and AED 30/- for other places.
We are not offering any return policy for any case.
- SAHARA EMIRATES TRADING maintains the http://www.fatafat.ae Website ("Site").
- United Arab of Emirates is our country of domicile” and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment
- We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and Merchant policies and rules
- The user is responsible for maintaining the confidentiality of his account